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Return Policy

Return Policy

Returns for Pacor products must be made within 30 days from the date of purchase, unless otherwise indicated. Returned product must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required. Pacor will either replace the product or issue a credit for the purchase price of the material only. There is a 25% restocking charge for all returned product for reasons other than quality. Pacor is not responsible for return shipping costs.

For product returns, please follow the instructions below to assure prompt handling:

  • Write the reason for returning the product on your packing slip. Indicate whether you would like a replacement product or a credit to your Pacor account.
  • If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • If you are shipping the product, carefully package the item(s) and include the packing slip or required information.
  • Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

Please use the RMA Form for returns.